5 LG Refrigerator Problems & Troubleshooting

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There is no doubt that LG refrigerators are still the top choice of consumers. But, the performance of their new models of refrigerators has been declined recently.

Many consumers have reported a number of problems in LG refrigerators, especially the French Door and Side by Side models manufactured between Jan. 1, 2014, and Dec. 31, 2019.

In this guide, we will go through the LG refrigerator problems and possible solutions. So, read till the end for a better understanding.

List of 5 LG Refrigerator Problems

Here are the top five issues with LG refrigerators with a complete troubleshooting guide.

LG Refrigerator Problems

1) Compressor Problems

All new LG refrigerators come with a linear compressor. According to LG, this newer linear technology compressor is better than a conventional split phase compressor because it creates less friction and heat. It is also energy efficient, quiet, and more reliable.

Well, except reliability, all of the other things are true about the linear compressor. The compressor may fail within a year and you will encounter compressor not running problem in your fridge. To fix it, you will need a professional tech to repair the seal system, which may cost you a lot.

Homeowners have complained that their refrigerators are running and vibrating. But, they are not cooling at all due to the failure of the linear compressor.

So many people have been having compressor issues that LG is now facing the class action lawsuit.  Until 2020, it was a common issue in LG refrigerators. Check out the details in the video.

News Video:

2) LG Refrigerator Not Cooling

This is one of the biggest reasons why consumers are not happy with LG refrigerators. The fridge often stops cooling and spoils your stored items in the freezer.

So, LG users have been disappointed by the cooling issue. They have reported a number of complaints on various customer forums to fix this issue.

What to do if the refrigerator is not cooling?

To troubleshoot the cooling issue, you need to determine the real reason for cooling failure. So, you can do the following things to figure out what’s going on.

i) Check the Compressor

It is one of the leading causes of cooling failure in LG refrigerators. It is at the back of your fridge. If you hear loud noises coming out of it, then it is time to repair the seal system.

ii) Check the condensing Coils

The dirty condensing coils can also cause a cooling problem. If the coils are dirty, the temperature will not be consistent.

To fix it, you can unplug the power of your refrigerator and disconnect the waterline. You can find the condenser coils at the bottom of your refrigerator, which is accessible from the backside.

Then, you can examine the condition. In case the coils are dirty, you can use a stiff brush to clean them. But, before doing this, you need to ensure everything is dried.

iii) Check for Evaporator Fan

The Evaporator fan is responsible for circulating air through the cooling coils of your fridge. So, you can check the fan spin to make sure the refrigerator is getting air properly. If the fan is defective and not spinning correctly, you need to replace the motor.

You may also read: LG Washing Machine Problems

3) Ice Maker Problems

Problems with the ice maker can easily frustrate you because they influence the overall performance of the refrigerator. Sadly, it is another prevalent issue in the LG refrigerators that needs your attention.

Here are the issues you will face as a result of the defective ice maker.

  • Refrigerator water leaks behind the crisper trays
  • From the backside, it is getting too hot
  • At the bottom of an ice maker, water droplets and ice crystals form
  • A defrosting system’s failure
  • Defective water inlet valve
  • The ice maker is going to make a lot of noise

Also, check out: Samsung Refrigerator Problems

4) LG Fridge Leaking Water

The next LG refrigerator problem is water leakage. It has caused a lot of frustration among its users. Many homeowners have reported that this issue happens because of the defrost drain freezing.

In this scenario, water will overflow the drain. Then, it will dip down to the compartment end, resulting in water leaks on to the floor.

What should I do now?

To troubleshoot this problem, you must inspect the drain line. If it is clogged, you can try to melt the frozen ice by pouring hot water on it.

Furthermore, check tank assembly for any leaks in the tank connections. If there is any, it needs a replacement.

5) Good Luck with Getting a Refund

In case you faced any problem with your refrigerator and made a valid claim for the refund.

Even if your equipment is still under warranty, getting a refund from the company can be challenging. It is a long term process and requires all necessary receipts to submit, which might be annoying.

Many customers who purchased faulty LG models have received a refund. Still, there is a big list of customers claiming the refund and are not getting any positive response from the LG customer support department.

Now, if you have planned to buy a new refrigerator, then make sure to check the list of the refrigerators brands to avoid first.

You may also read: Frigidaire Refrigerator Problems


How to Reset LG Refrigerator Control Panel?

There is no reset button in LG refrigerators, and you have to do it manually. Check out the following steps to reset the control panel of an LG refrigerator.

First, you have to open the doors of the refrigerator, then press and hold the REFRIGERATOR and ICE PLUS buttons for exactly 5 seconds.

The control panel will blink after 5 seconds. It will then display the temperature settings and confirm that your fridge has been successfully reset.

Frequently Asked Questions

Do LG refrigerators still have compressor problems?

Between 2014 and 2019, the LG refrigerator compressor issue was highlighted by a number of consumers. LG was forced to face a class action lawsuit for making defective compressors. The lawsuit was settled in September 2020. We have recently seen a decrease in this problem. However, users continue to report the compressor problem, which is still higher than normal.

How long should an LG refrigerator last?

LG refrigerators are known for their durability, and they are likely to last longer than other alternatives. On average, the LG refrigerator lasts up to 20 years. However, how well you’ve cared for and maintained your appliance will play a big role.

Check out if your Frigidaire Refrigerator Not Making Ice

Final Words

In this guide, we have disclosed the 5 common LG refrigerator problems to help you troubleshoot them.

LG is one of the most sturdy options when it comes to buying a home appliance. However, the compressor problem in their models has annoyed its users. Due to this problem, they also had to face a class action lawsuit for producing low quality compressors.

The lawsuit had already been settled in 2020. However, some homeowners still report various issues, such as faulty ice makers, cooling issues, water leakage, and compressor problems.

13 thoughts on “5 LG Refrigerator Problems & Troubleshooting”

  1. After buying fridge in 2011-12,
    I started to have problems around the 7th year having the compressor Condensor replaced in Feb 2021. The LG repairman was awful at returning calls or coming in a timely manner, though seemed competent, just a terrible businessman. He defrosted it a week ago and now it’s leaking on the floor. I would never get another LG.

    Reply
  2. Will never again buy an LG product … ever … period. Will never again buy appliances from Costco … ever … period. They knowingly sold defective products, and, continued to sell them after the 2 class action suits … who treats their customers like this? Costco “used” to be “top shelf”, in my opinion, in regards to their customer service … not anymore. They now share shelf space (ie no longer “top shelf”) with the likes of Home Cheapo and Lowths. No more box stores for me.

    Reply
  3. I will never purchase anything from LG again. My new refrigerator broke down twice in the first year of purchase. I have been waiting 2 weeks for answers while not having use of a refrigerator. They have refused to replace it. They don’t care about their customers. Only the almighty dollar. Shame on LG.

    Reply
    • Hi Lisa,

      I hope you are doing well!

      Sadly, it is true that LG customer support is not very responsive, and they hardly cooperate with consumers.

      Reply
  4. After waiting several weeks for delivery, My LG27.7 Cubic foot refrigerator was delivered August 20. I transferred frozen food from my freezer on the 23rd and by the 24th I noticed the top 2 shelves had defrosted! Compressor went after 4 days! Does not speak well for this product. I thought LG had corrected the compressor issue. Now I have to wait for a new unit as nothing is in stock. We’ll probably look for a whirlpool But my kitchen aid also had compressor issues after 3 1⁄2 years and Fo ur replacements!!!

    Reply
    • Hi Judith

      I hope you are doing well!

      In recent years, compressor issues have been a topic of discussion due to a large number of consumers who have experienced compressor problems with their new refrigerators. In some cases, consumers have reported that their refrigerators were too loud or not as cold as they expected.
      The main issue seems to be that these refrigerators use different types of compressors such as direct drive and scroll compressors. These compressors can wear out after time and need servicing more often than those with traditional piston-type compressors because they are much more efficient and put less strain on the engine.

      Reply
  5. To date, I have had a ‘technician’ come to my home 3 times to fix my LG refrigerator because the freezer had stopped working. The first time he came in, stepped into my kitchen and said it was the compressor and he would order it.
    Not even in the house 3 minutes. Came out and installed the compressor the following week. Called again because it was still not freezing food properly.
    One item would be frozen but the item next to it was soft. We set our freezer to -9 in order to keep food frozen. Tech came out told us temp was set to high. We explained that when we lowered the termperature our frozen items thawed out. He then took a thermometer and said it was fine, it was registering at -1. Again, we asked why his temperature gauge was different that the setting. His answer and I quote, ” Well, sometimes with the different weather seasons, the temperature may change and need to be adjusted”. WHAT?? I have never adjusted my fridge settings according to the weather. So we listened to him, put the freezer temp back down to 0, and within hours all of our frozen food was thawed. Store refuses to help and technician keeps saying everything is fine. Very frustrated at this point.

    Reply
    • Hi Linda

      I hope you are doing great today!

      Unfortunately, it has been a problem for many homeowners. The compressor issue with LG’s latest models is a complete disaster that will irritate you. You can contact the LG service center and ask for help. If they refuse, you have the right to claim your warranty. If nothing works in your favor, then sadly, it is time to switch to another brand.

      Reply
    • Hi Tom,

      This is a common problem in many households. Most of the time the noise is caused by a loose connection on the filter.
      The humming noise can be fixed by changing or replacing its filter once again.

      Reply
  6. The compressor on our LG French Door model went out just as the warranty ran out! It lasted just one year. We will never have anything to do with LG again. They may have settled the class action suit, but in reality I don’t think the quality has improved one whit. Couple that with almost non-existent customer service and you have a good reason to take your business elsewhere.

    Reply
  7. We had an LG side-by-side delivered in 2016. 2018 it stopped cooling on both sides. I managed to get servicing from LG, comp because we also bought a stove and washer and dryer. The tech replaced the circuit board but that didn’t solve the problem. Then he replaced the compressor and also replace the coolant. The whole process took a week before it was properly working. Here we are again today, same problem. Called LG and was told they could not schedule a service tech because they are too busy. I was given a list of authorized service repair companies. One only went to voicemail after 5 attempted calls. The second one said they were busy for at least 2 weeks. The last one the number was not in service. We have purchased other brands over the years and have never had such horrible reliability .
    Was forced to go out and buy another brand. LC sucks!!!

    Reply
  8. My LG was 4 years old; Only Sears will service them,
    was told if i brought the warrany; I would get faster servive,
    Was Aug 27; l warranty move it up to Aug 25.
    Said it was the compressor; (warranty) but i would have to pay for PC board, coils and dryer,
    $742. cost, would need check for $172 for call, ordered parts, Came with in 6 days,
    next service date Sept 14. Did not make it, Called a good friend (Refrig Pro), he installed compressor and related parts, freezer worked but not refrig, instructions said need to reprogram. So I waited for Sears to come on Sept 28, called said What is the call for,
    I told him to install compressor, He said he could not do it that day, I said come anyway because I had it installed, he was 45 minutes late, said I had to pay before he would reprogram. Gave check For balance. He reprogrammed and was leaving, I said the refrig is not getting cold, He said there are two freon lines and only one was filled, he said it was a common mistake, in fact he had made the mistake. Left without fixing. no date when he would be back, called warranty Dept, they said they will send him back on Oct 13th,
    I paid for repair that he did not perform. Sears in milking the consumers for all they can. Ray Daniels,

    Reply

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