6 Common Samsung Refrigerator Problems & Troubleshooting

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If you are searching for the answer to the question “What are the most common Samsung refrigerator problems”? Well, you’ve come to the right place. There are several issues that need your attention.

Samsung is a top notch brand in the home appliances industry. But, recently, their users are facing various problems. So, before counting on this brand, you must check out the Samsung refrigerator issues to avoid inconveniences.

List of 5 Samsung Refrigerator Problems

Samsung Refrigerator Problems

Continue reading to learn about all of the problems that Samsung fridges have and how to troubleshoot them.

You may also check: Samsung Washing Machine Problems

1. Samsung Refrigerator Ice Maker not Working

Samsung is allegedly involved in a legal battle over its substandard ice makers. Many homeowners have problems with the quality of the ice makers, and they have complained about it on consumer forums and in social media surveys.

Here are the following ice maker issues reported by the owners.

  • Water leakage under the crisper trays of the refrigerators
  • Ice crystals, water droplets, and slushy ice form at the bottom of the ice maker
  • The ice buckets are stuck and hard to remove, probably as a result of clogged drains
  • Ice maker is over freezing while in some cases it is not freezing and homeowners need to put extra ice bags in the refrigerator
  • The Refrigerator is not Defrosting at all. The ice makers will freeze into huge blocks of ice. Some homeowners are using steam mops or hair dryers to melt their icemakers.

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2. Food Spoilage Due to the Uneven Temperatures

Along with the other common issues, Samsung refrigerators are notorious for having uneven temperatures. The refrigerator’s thermostat is extremely unreliable, and many consumers have reported this problem.

So, the uneven temperature has the potential to spoil your food. Keeping food at temperatures above 40 degrees Fahrenheit puts you at risk of food contamination.

How Can You Check if Your Refrigerator has a Proper temperature inside?

If you are not sure about the refrigerator’s temperature, you must do the following things to preserve your food from the dangerous bacteria growth that is not visible to the naked eye.

  • Check the air damper control. If it is broken, replace it because it allows too much air into the refrigerator, causing it to over freeze.
  • Check the thermistor using a multimeter. The thermistor’s resistance should change along with the refrigerator’s temperature. If it doesn’t, replace the thermistor because it will overrun the fan and compressor, causing the refrigerator too cold to freeze the stuff.
  • Examine the temperature control board for damaged solder points. If the board is damaged or burnt, you must replace it.
  • Check the temperature control thermostat from the lowest to the highest point and wait for an audible click sound. If there is no click sound, use a multimeter to test the thermostat consistency. Replace it if there is no temperature consistency.

3. Samsung Refrigerator is Not Defrosting

The failure of defrosting in the device has caused a lot of frustration among its users. Many users have claimed that their refrigerators are not defrosting at all.

They have to use the steam mops to melt the frozen ice formed on the evaporator coils, which are responsible for allowing cold air to freely circulate in the refrigerator.

If defrost heater assembly is not working properly, there will be an excess frost build up on the evaporator coils. It will restrict the airflow that will cause the refrigerator to stop cooling.

What to do if your Samsung refrigerator is not defrosting?

Examine the defrost heater with a multimeter to see whether it provides enough heat to the evaporator coils to melt the ice buildup. If it doesn’t replace it.

Check this out for the Samsung Dishwasher Problems

4. Samsung Refrigerator Not Cooling

It is another prevalent issue found in Samsung refrigerators. Many consumers have complained about Twin Cooling Plus technology failure, evaporator fan failure, and compressor failure, which ultimately ended in cooling failure.

The causes of Samsung Refrigerator not cooling are as follows:

  • The frost build up on the evaporator coils
  • The evaporator fan frosted over
  • Defrost heater is not working
  • The temperature sensor or thermistor is defective
  • Failure of the Defrost Thermostat

5. Samsung’s French Door Refrigerators Have Issues

Samsung’s French door refrigerators have received a lot of negative reviews from users.

If you have recently bought the latest Samsung’s French Door refrigerator model, then good luck to you because the excitement will not last long.

French door refrigerators, according to the homeowners, last less than a year. Even after 6 months of use, some users have reported that their refrigerator has died.

The followings are the most common problems in the French Doors:

  • Water leakage problem
  • Malfunctioning ice maker
  • Fluctuation in temperature
  • Misaligned doors
  • The refrigerator makes a loud noise
  • Not trusted for longevity

6. Getting a Refund is Challenging

If you have all of these problems in your Samsung refrigerator, obviously you would like to replace your appliance or get a refund. But, getting a refund is not that simple, even if you are still under warranty. 

Asking for a refund is always a long term process, and too much delay or no response from customer services will make you frustrated.

So, if you don’t get a positive response from the customer support department, you can forget about the refund.

Now, if you have made your mind to buy a new refrigerator for your family, check out the list of refrigerator brands to avoid at all costs.

You may also read:
LG Refrigerator Problems
Frigidaire Refrigerator Problems

Frequently Asked Questions

How long do Samsung refrigerators last?

On average, a Samsung refrigerator can last up to 15 years. After that, it will start increasing your repair expense. However, the lifespan is highly dependent on how well you maintain it.

Do Samsung refrigerators have any issues?

The Samsung refrigerators have a number of issues reported by its users, especially in the French door models, such as water leakage, misaligned doors, loud noises, uneven temperature, and malfunctioning ice maker. In 2017, there was a lawsuit against Samsung for making shoddy ice makers.

Final Words:

In this guide, we have discussed the most common Samsung refrigerator problems to help you troubleshoot them.

No doubt that Samsung is one of the most reliable home appliances brands. Many homeowners have complained about a number of issues on various customer forums, especially about French door refrigerators. 

If you already own a Samsung refrigerator and are having problems with it. In that case, you must contact Samsung to request a service to help you in resolving the problem.

47 thoughts on “6 Common Samsung Refrigerator Problems & Troubleshooting”

  1. How can I clean the bottom glass shelf between the glass and frame. I had some meat defrost and the blood got between the glass and frame and I can’t clean it. Help.

    Reply
    • Hi Karin,

      We are not sure which refrigerator model you have. But to remove the lower shelf for cleaning in the Samsung French Door refrigerators, you can remove the crisper drawers by pulling the shelf out as far as it will go. Then, gently lift it up and gently remove it.

      Reply
  2. Water filter (genuine) not working. Dry inside filter after installation. No signs of moisture inside used filter whatsoever. Side by side Samsung refrigerator.
    RSG257

    Reply
    • Hi Bud,
      I hope you and your family are doing great today!

      The Samsung refrigerator water filter is intended to remove contaminants from the water. To do this, it uses a carbon filter and ultraviolet light which must be replaced every six months. The problem with this refrigerator is that the UV light does not work and it can’t be fixed by replacing batteries or even the inverter.
      What steps should you take to fix your Samsung refrigerator water filter?
      1) Turn off your appliance and wait for 30 minutes in order to cool down. This will allow condensation to form on the inside of the machine.
      2) Remove any objects that are blocking the unit from working properly – if you’re not sure where these are, check your manuals or contact support for instruction on how to remove them.
      3) Make sure that there is no debris or dirt in the pump.

      Reply
    • Hi Robert,

      If water is pooling at the bottom of your refrigerator, the defrost tube is the most probable reason. The water is carried all the way down to the drain pan by your defrost tube, where it ultimately evaporates. This tube can get clogged with ice or debris, causing water to back up and spill back into the refrigerator.

      Reply
  3. I am having problems of water in my crisper drawers and under them. Also the freezer is full of frost / ice in both upper and lower drawere. My ice maker is not attached to a water supply line. This happens weekly.

    Reply
  4. My Samsung demo lights keep flashing and the refrigerator is not cold, freezing, no ice and not cooling. We spoke with the Samsung tech support but his suggestions did not get my fridge to turn on. Do you have some ideas? Thanks,
    Jim Santos

    Reply
    • Hi Jim,

      The temperature is too high and things need to cool down, therefore a blinking temperature indicator is attempting to catch your attention. It’s also possible that a door has been left open. A power cycle may be required to resolve any additional blinking lights.

      Reply
    • Hi Jim,

      The temperature is too high and things need to cool down, therefore a blinking temperature indicator is attempting to catch your attention. It’s also possible that a door has been left open. A power cycle may be required to resolve any additional blinking lights.

      Reply
  5. i have a samsung french door twin cooling and the fan is making a noise and yhere seems to be frost on the back wall what can be the cause

    Reply
    • Hi Ralph

      Ice buildup around the fan is the source of the noise in most cases. You can clear the ice buildup and get rid of the noise with a manual defrost, but only servicing can solve the root of the problem.

      The accumulation of ice on the freezer’s back wall signals a defrost failure. When the defrost mechanism fails, ice and frost build up, restricting circulation through the evaporator coils and limiting effective cooling.

      Reply
    • Hi Priscilla

      Low water pressure or a malfunctioning water filter might be to blame if the ice maker isn’t making any or enough ice. Check the water filter. If it is clogged, then clean it. We have already mentioned the reasons for the problematic ice maker in this post. So, please read them before making contact with a service provider.

      Getting help from a Samsung service center is a real achievement because a number of consumers have complained about the bad customer support. So instead of relying on the service department, you can check the real problem. If you know the real cause, then you can negotiate with the service provider. Otherwise, they might overcharge you for a minor repair.

      Reply
  6. The vertical hinged (rotating) gasket on the left French door on model #RF263BEAESR/AA slips down into a position from which it will not engage. Thus it does not make the seal. I have tried pulling it up but it does non snap into a permanent position. What can I do?

    Reply
    • Hi Laurie

      The gasket may have gotten de-magnetized if the door seal appears to be in good condition, but the door does not seal shut and remains open. The seal will either need to be re-magnetized or replaced. Something might be blocking the hinges if the door is not fully closed.

      Reply
    • Hi Leslie

      It’s possible there’s ice in the tube, or it’s clogged with dirt. Remove any ice or debris from the drain line to prevent the freezer from leaking. Fill a turkey baster halfway with hot water and pour it through the drain hole. To clear out the drain tube, do this several times.

      Reply
  7. This Samsung refrigerator is definitely a piece of crap! It’s never worked right! Now the lights are blinking! Never again will we be buying a Samsung again! This has been our 11th problem in the last 3 years! Grrr

    Reply
  8. My Samsung fridge is four years old …for past two years it has been making a loud vibrating noise off and on that literally vibrates floor and sounds like airplane landing in kitchen…sister and friend both have same model..same problem but service call rep cannot locate issue…???
    Three people in such a small circle there is obviously recall worthy situation..

    Reply
    • Hi Lisa,

      I hope you and your family are doing great!

      Refrigerator humming or buzzing noises might also be caused by a filthy, jammed, or malfunctioning fan motor. You may examine the fan motors yourself, but make sure the refrigerator is turned off before doing so. Locate and check the evaporator and condenser fan motors for dirt, debris, and blockages.

      If you are still unable to fix the problem, then it is worth calling a repair person. If the problem persists and your refrigerator is still in warranty, then it is worth recalling.

      Reply
  9. Ice is forming on the floor of my freezer. This has been going on for about a month. Gasket is in good condition. Can you help?

    Reply
    • Hi Cathi,

      I hope you are doing fine
      If the freezer door is not fully closed and the cold air within mixes with the warm and humid air outside, ice will form at the bottom of the freezer. Please make sure that cold air flows throughout your freezer to avoid the formation of ice.

      Reply
  10. Regarding the noise it sounds like an airplane taking off… Our five year old Samsung refrigerator just started doing this today. It sounds like something rattling inside and the noise appears to be isolated to the icemaker cube dispenser. This is the second problem we’ve had with the machine. It’s about to go on the blocks for an LG.

    Reply
    • Hi Dave,
      I hope you are doing great today!
      Now your Samsung refrigerator is making weird noises and looking like it has problems? This is frustrating, to say the least!
      First, you need to identify the noise that your refrigerator is making. If the noise is coming from the fridge, then you may need to download new firmware on your fridge or contact Samsung support to fix this problem. In order for them to help you, they’ll need some information on what’s causing the sound and how it affects your appliances.
      If the sound is coming from outside of your fridge, then it may be caused by air getting into the vents or parts of the unit failing. You should take those steps before contacting support for advice on how to fix this issue.

      Reply
  11. Our Samsung fridge freezer appears to be very warm in the refrigerator but the freezer compartment is still working well. Any ideas as what may be causing the issue?

    Reply
    • Hi Lisa,
      I hope you are doing well

      If your Fridge freezer is too warm, you are doing it wrong. Whether you think it’s too hot or not cold enough, there are a few steps you can take to troubleshoot the issue before calling for help.
      1) First, make sure the door is closed. If the door is open, then the heat inside the refrigerator will escape and it will be warm again.
      2) Ensure that the refrigerator is not over-filled, as this can lead to frost build-up.
      3) If it is still warm inside of the refrigerator, use a fan to blow across the coils from one side of the refrigerator to another.
      4) Ensure that the thermostat is set to ‘cold’ or ‘low temperature’.
      5) If the temperature is not above 40 degrees Fahrenheit, check to make sure that your refrigerator is plugged in and working properly
      6) If needed, increase the storage capacity of the refrigerator by filling it with more food.
      7) Try taking out food items that might be causing too much heat inside your fridge.
      If all else fails, then call a repairman and have them fix whatever’s wrong with your fridge.

      Reply
  12. this is the third time our ice maker does not work. NEVER BUY ANOTHER SAMSUNG AGAIN AND I WILL TELL EVERYONE ONLY 3 YEARS OLD.

    Reply
    • Hi Anothony

      A few reasons for finding water on the left side of the Pantry drawer is that it may be due to damage or leakage. If you are getting low on food, then check the other drawers first. Another thing that might be causing leakage is a clogged drain or a faulty appliance.
      If these steps don’t work, you can try using a wet towel or cloth over the problem area.

      Reply
  13. Fridge does not defrost the fridge, Had to replace the front panel, still did not did frost after 36 hours had to have repair person out again, this time they replaced the drain, But machine still was frosted over.

    Reply
    • Hi Mary,

      To explain why a refrigerator does not defrost, we have to understand what exactly happens when it comes to the process of defrosting.
      To understand why a refrigerator does not defrost, we have to understand what exactly happens when it comes to the process of defrosting.
      Reasons for not defrosting
      Fridge has been turned off for longer than 8 hours?
      There might be a problem with the thermostat
      The fridge’s ice cube tray is jammed or overflowing
      The fridge’s compressor is not working properly
      One of the most common reasons why a refrigerator doesn’t defrost is because it has been set to the wrong temperature. If this happens, you need to defrost it and change its setting.

      Reply
  14. Icemaker starts and stops. No ice build up showing. When I put the freezer on Super cool then Ice starts.

    Bottom of freezer tray builds up solid ice and once a month I have to remove food and break the ice with a mallet Being from Canada I would rather skate on ice then have to break it up from the unit. Now the freezer has stopped completely – Suggestions? Thanks

    Reply
    • Hello Mike,

      I hope you are doing Good!

      When the ice maker is on, it will start making ice cubes shortly after it starts. It will then stop making ice cubes once this process is completed.
      No ice build-up showing means that there are no unwanted or unused chunks of water left in the machine during the process of dispensing ice that the ice maker has just finished.
      This is a common problem faced by customers across various brands and models of their refrigerator as well as those who own an older model as well as those who just bought a new fridge with an air-cooled base.
      The problem could also be caused by a broken dispenser arm, improper door contact, or lack of water to cool down the compressor or evaporator coil.

      Reply
  15. I have a samsung refrigerator with the top part a fridge and bottom is freezer. The left hand door at the top is peeling. The black stainless is just falling off and as this is facing outwards looks awful to everyone. It was only a tiny bit come off originally but now is over inch long and I am too scared to wipe it at all as more will come off.

    Reply
    • Hi Helen,

      I hope you are doing good today!
      If your refrigerator’s door is peeling, there are a few things that you should know before going on the hunt for a new one.
      The first thing to do is to check if it’s just the paint or the door itself. If it’s just the paint, you can easily knock off on your own with a little vinegar and water.
      If it’s not just the paint, you’ll probably need to get in touch with an appliance repair service or replacement company.

      Reply
    • Good Day!

      This can happen when the filter is clogged with debris, preventing water from flowing through the unit. The cubes are then freezing on top of one another.
      To resolve this problem, you must first unplug the appliance and wait for 30 minutes to allow any residual electricity to dissipate before attempting to proceed with repairs. Then remove anything that may be blocking or restricting water flow through the filter and unblock any frozen pieces of ice in front of the unit before restarting it again. If all else fails, call a professional for assistance.

      Reply
  16. Samsung Flex only lasted 5-6 yrs before experiencing the cooling, temp sensor issues, and food and medication spoilage. NEISI took 6 weeks to repair the sensor and compressor in May 2021. Four months later, experiencing the same non-cooling issues, and was told by NEISI the replacement parts were only good for 60 days. No help for Samsung . Never again will I purchase another fridge from them, products looks beautiful but will not last past 6 years.

    Reply
  17. Have a samsung top freezer black stainless flex zone, 2 yrs. 10 moths old that has not been cooling for 3 weeks. I have extended warranty through lowes. A temperature control board was replaced, but I guess that is not the problem. i have a feeling it”s the compressor because it was making awful noises before it quit cooling. They won’t come out for another 9 days so no refrigerator for a month or more Last samsung I buy.

    Reply
  18. Hi, Samsung. My refrigerator is not working. I don’t know if it’s board or something, I think it can’t give enough supply to the compressor because it can’t be fully stars the compressor, how can you help me with my problem?

    Reply
  19. Hi, Samsung. My refrigerator is not working. I don’t know if it’s board or something, I think it can’t give enough supply to the compressor because it can’t be fully starts the compressor, how can you help me with my problem?

    Reply
    • Hi Alfie,

      I hope you are doing great today!
      The most common cause of refrigerator or freezer failure is a faulty compressor. So it is important to find out if the problem is a compressor problem.

      1-Check for a leak in the evaporator, condenser coils, or piping insulation.

      2-Run a refrigerator test by removing all food and drink from inside and setting your refrigerator at 40 degrees Fahrenheit.

      3-If the temperature remains below 40 degrees Fahrenheit for 24 hours, this indicates that it may not be related to the compressor.

      Reply
  20. We purchased a Samsung French Door yesterday Oct. 7. The fridge don’t colder after 24 hours plugging. Called to Samsung phone no. and received too many instructions but don’t resolve the problem. The best way was returned to Sam’s Club.

    Reply
    • Hi Darbi,

      I hope you are doing great!
      The display panel on the door indicates the status of the machine. If it is not cooling, it means that the internal temperature is higher than desired. If it is not working, then it could be that there are some issues with the compressor or controller board.

      One of the ways to fix this issue is by resetting the machine. The other way to solve this issue is by checking for any loose connections and making sure that everything is in place.

      Reply

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