Samsung has been the world’s largest television manufacturer since 2006, and it is popular for its reliable and well-built electronic devices. But like any other electronic device, Samsung TV is also prone to certain problems.
The most common Samsung TV problems include no pictures, Wi-Fi connection problems, HDMI error, colors, and other screen problems. These problems can demand different solutions like rebooting, power cycling, software update, and internal parts repair.
Fortunately, you can troubleshoot the issues by yourself by just following the simple steps.
Table of Contents
- How to Troubleshoot Samsung TV problems? Try These Steps
- 1. No Picture On The Screen
- 2. TV Not Connecting To Wi-Fi
- 3. App Not Working On TV
- 4. Smart Hub Not Working
- 5. Samsung TV Has No Sound
- 6. Stretched Or Distorted Image On The Screen
- 7. Horizontal Lines Or Flickering Appear On The Screen
- 8. TV Freezing Periodically
- 9. No Signal Error from HDMI Ports
- 10. The Screen Has Excessive Color Hues
- Conclusion: Samsung TV Troubleshooting
How to Troubleshoot Samsung TV problems? Try These Steps
Here are the most commonly occurring Samsung TV problems, and we will go through each problem in detail on how you can troubleshoot them.
- No picture on the screen
- TV not connecting to Wi-Fi
- App not working on TV
- Smart hub not working
- Samsung TV has no sound
- Stretched or distorted image on the screen
- Horizontal lines or flickering appear on the screen
- TV freezing periodically
- No signal error from HDMI ports
- The screen has excessive color hues
Let’s discuss different solutions to each of the problems mentioned above.
1. No Picture On The Screen
If you turn on your TV and all you see is just a blank screen, and nothing seems to return to its display even if you have rebooted your TV, then it might be a consequence of one of the following problems:
First of all, you should check the connections to see if they are tight-fitted and all wires are plugged in at their right places. To make sure, unplug all the wires from the power source and then restart the TV again.
If it doesn’t seem the case, then it is likely that your Samsung TV has a damaged component.
The component which is most likely to damage is its capacitor, which is usually damaged due to power surges. In this case, you should look for a technician to replace your capacitor.
Lastly, you can also try to fix this problem by power cycling your Samsung TV.
Power off your TV with the side button and unplug the power source. Press the power button, hold it for 15 seconds, and plug the power back and this step is done to drain any residual power held in the TV.
2. TV Not Connecting To Wi-Fi
Samsung TV not connecting to Wi-Fi is a common problem. You have to check whether the problem is with your TV or Wi-Fi router for any Wi-Fi connection problem.
Try connecting additional devices to the router to see whether the problem is with your Wi-Fi router or the TV. If they function properly, then there is some problem with your Samsung TV.
Follow the below steps for troubleshooting the problem.
- Try restarting the TV and unplugging from the power source, and then plugging again after a few minutes.
- If your Samsung TV fails to detect any network, go to Settings > General > Network > Network Settings > Wireless. Check whether your TV is connected to your Wi-Fi network.
- You should also check for any software update and install if available.
3. App Not Working On TV
Sometimes you may face a condition in which an app is not working on your Samsung TV; either it crashes or does not respond at all.
- Most cases of this problem are resolved by just rebooting your TV.
- Alternatively, you should check for any updates. If present, installing it will resolve the issue.
- It is also possible that the app is not compatible with your device, and you can read it in the app’s description whether it is compatible or not.
4. Smart Hub Not Working
The Smart Hub is Samsung’s primary menu system for accessing all the functions of a Samsung TV for downloading apps games and browsing the internet.
If the Smart Hub is not displaying any app, you have to reset your Smart Hub.
For this purpose, press the home button on your remote and then select the settings option. Navigate the support and then select device care, and then you have to restart your smart hub.
If it does not resolve the problem, then you have to do a factory reset.
5. Samsung TV Has No Sound
Sound issues are a common problem for Samsung TVs, and there are many ways to diagnose the cause of the problem:
- Reset your TV by unplugging from the power source and then restarting the TV again after a few minutes.
- If still there is no sound, connect the TV to an external speaker. If sound comes out of speakers, then the damage is likely to the built-in internal speakers.
- But if there is still no sound, it is most likely because of an issue in your TV amplifier, which is present in the speakers.
6. Stretched Or Distorted Image On The Screen
Sometimes, you may see a cropped, stretched, or distorted image on the screen.
The reason for this problem is that you may have unintentionally pressed the zoom or resolution button, or your TV might have altered the zooming of the screen or its resolution by itself to fit into the screen.
For adjusting the screen resolution or zoom ratio, you have to look for the options of zoom or resolution in the settings.
You can then adjust them on your TV screen according to your requirements.
7. Horizontal Lines Or Flickering Appear On The Screen
You may also see your TV screen flickering when in use or horizontally running lines while starting your Samsung TV.
- Horizontal lines appear on the screen because of set-top boxes because they emit only a low input signal, whereas the TV needs a high input signal to display properly.
- Flickering occurs on the screen because of faulty jumpers in the power supply. An authorized technician can fix this problem.
8. TV Freezing Periodically
Samsung TV sometimes can freeze and does not respond to the remote commands at all.
If this is the problem, then try the following steps to fix the problem.
- Restart your Samsung TV by unplugging it from its power source and most of the time, it will solve your problem.
- But still, if your TV does not respond, try updating the software by going to the Settings > Support > Software Update and then selecting the update option.
- It is also possible that an app is causing the TV to freeze. Update all the apps from the smart hub; delete the app from your TV and download it again if a specific app is doing so.
9. No Signal Error from HDMI Ports
Many Samsung TV users encounter the no HDMI signal problem.
When you press SOURCE on your smart remote and go to the HDMI option on the TV, you will find no image there. To resolve the problem, follow these steps.
- Power off all HDMI devices connected to the TV.
- Disconnect any HDMI cables attached to the TV.
- Unplug the power source of the TV from the wall outlet.
- Press and hold the power button for a minute and reconnect back all the HDMI ports and power on the TV.
- If this does not work, apply reset to factory settings.
Sometimes, there can also be an internal problem that is causing HDMI signal error. This can easily be checked at home.
To check any internal issue, follow the below steps.
- Take off the back cover by removing all the screws from the back of the TV.
- There you can find a power supply panel, stick on board and mainboard. For diagnosing the HDMI problem, you need to check the mainboard.
- By physical inspection, check any damage on the mainboard panel.
- By blowing hot air and soldering flux on board and processor, look for any dry soldering on transistor points or SMD resistors. This will clear the dry points. Remember to keep the air pressure low.
- Let it cool and power it on, and hopefully, the problem will be gone.
- After power on the TV, press INFO, MENU, MUTE, and STANDBY from the remote. This will redirect you to factory settings which you cannot normally find in the TV settings.
- Go for FLASH RESET and press OK. The TV will be restarted, and the connection error problem will be fixed by doing these steps.
10. The Screen Has Excessive Color Hues
There might be times when your TV display shows excessive red, blue, or green hues, which causes quite an unnatural display.
To fix this problem, you have to calibrate the color of your TV. For this purpose, open picture settings, adjust the settings and change the color hues.
Change to the lowest levels of blue and green and the highest level of red or whatever looks good to you.
Related: Samsung Tv Not Connecting To Wifi
Conclusion: Samsung TV Troubleshooting
There are many things that can go wrong with your Samsung TV, and most of the Samsung TV problems are simple to fix.
If you follow these steps, you will get your TV back to normal, and you will be able to enjoy watching your favorite movies and TV shows on it.
On the contrary, if you are not sure what to do, you can always take your TV to a Samsung TV repair shop. They will take care of your TV, and you can rest assured that it will be back to normal.
Stay with us to read more articles for troubleshooting your TV problems.