Samsung TV Volume Stuck / Not Working (9 Easy Fixes)

Samsung TV volume not working is a common dilemma that many people are facing.

It could happen for various reasons, but the solution to this problem is fixable in most cases.

If your Samsung TV volume is stuck or not working, you need to reset the Smart Hub on your TV.

To reset the Hub on your Samsung Smart TV, follow the below steps:

Look under the Settings menu on your remote and scroll down to click Support > Self Diagnosis > Reset Smart Hub.” Use the default PIN of “0000” to get this done.

The reset will take about 30 seconds, and your TV’s volume should be back to full strength.

Is the volume on your Samsung TV still not working? No worries. Keep reading this article till the end to find out all the reasons for this problem.

Without further ado, check out the following common causes and their Solutions.

Samsung TV Volume Stuck / Not Working


This section discusses troubleshooting options that can help resolve the issue if your Samsung TV Volume is stuck.

But first, take a quick glance at the following table, which provides quick solutions to Samsung TV volume issues.

Common IssuesQuick Fixes
Incorrect volume or mute settingsPress “Home” > “TV/Mute”, adjust volume level & check correct input source.
Unplug TV from power source, then plug it back in.Ensure external speaker is set to the correct input.
Samsung TV keeps turning volume upUnplug TV from power source, then plug back in.
Samsung TV volume too lowActivate Auto Volume Leveler in Settings>Audio>Audio Format.
Samsung TV volume keeps muting.Check for lights on the front panel, ensure volume is on, check for damage.
Samsung TV volume going too highAdjust volume manually or use third-party app like SimpleTune.
Samsung TV volume keeps muting.Ensure no device is muting sound. Check external speakers for feedback loop.
TV volume display not showingReplace the defective Electrolytic Capacitor (E-Cap) located on the circuit board.
Samsung TV volume won’t mute.Press mute for 3 seconds, replace remote batteries, ensure no blockage for infrared signals.

1. Check Volume or Mute Settings

Volume is a vital aspect of TV watching. It makes it easier for users to enjoy their content and also helps them understand the story more easily.

However, when you have a Samsung Smart TV, you might encounter a problem where the volume settings on your TV are not behaving as they should be.

The problem may be due to a faulty remote control, wrong input setting, or playing content through a Bluetooth speaker.

So firstly, let’s check the volume settings on the TV and make sure that they are set properly:

  • Press the “Home” button on your remote control.
  • Press the “TV/Mute” button
  • Use up/down arrows to change the volume level
  • Use left/right arrows to switch between “High.”

If this does not work, check your TV’s settings and select the correct input source.

In a TV with built-in speakers, make sure that they are turned on in the settings menu.

However, if all of these steps fail to fix it, try connecting your Bluetooth speaker to your TV and set it as an audio output device to play audio through it.

2. Adjust The Audio Settings on Your External Speaker

Your Samsung TV’s volume won’t go up and down if the external speaker is set to the wrong input. This is one of the most common Samsung TV problems.

To fix this, go to the external speaker settings and change it to the right input for optimal volume levels.

One of the most common problems with Samsung TVs is that they don’t have an external audio input jack.

This means that you cannot connect an external audio device to it, like a smart speaker or a soundbar.

If this is the case for your TV, you will need to change the settings for it to listen in on its built-in speakers.

Samsung TVs have two ways by which you can listen: through their digital optical output and through their digital coaxial output.

These are both found on the back of the TV and are usually labeled as “DOLBY DIGITAL” or “HDMI OUTPUT.

3. My Samsung TV Keeps Turning Volume Up

First, you need to unplug the TV from its power source and then plug it back in.

Sometimes, this will fix the issue for a while and solve any problems for now.

In many cases, these issues are caused by an electrical surge or malfunction within the device itself.

It could be as simple as something grounding itself on an aluminum part of the device or even some dust has built upon an internal component.

If these things do not work, you can reset the audio settings on your device or call Samsung customer service.

Samsung TV has no Sound

4. My Samsung TV Volume Too Low

You can set the TV to increase or decrease the volume depending on your watching content.

This is a feature called Auto Volume Leveler. If this feature is turned off, it may cause your TV to turn up and down too quickly or randomly.

You can change this setting by following these steps: – Go into Settings>Audio>Audio Format.

But if the volume is still low, here are some simple fixes that might help resolve the issue.

  • First, ensure the audio is set to “on” and not “off.”
  • Second, if your TV has 3D capabilities, try turning them off.
  • If your TV is connected to an external device like a sound bar or stereo system, ensure it is connected properly and turned on.
  • Make sure there is not a clog in the cable. Try using a soft brush to clean the inside of the wire.
  • Check if you have any interference from other devices that may be connected.
  • If none of these solutions work, try unplugging your device from power for 15 minutes and then plug it back in. If you still have problems with the volume, try resetting your TV.

5. TV Has No Sound

Sound issues are frustrating. If your Samsung TV shows video without sound, you might need to look into the audio settings or connections.

If you’re experiencing connection issues, especially with Wi-Fi, check out our guide on Samsung TV not connecting to WiFi.

Some of the problems that may cause TV sound distortion are:

  • Audio input is not connected to the TV
  • The sound output is too low
  • The TV volume is set too low
  • The Digital signal is out of range.

So, to troubleshoot the No Sound problem, check out the following steps.

  1. If your Samsung TV gives no response when you press the volume buttons, first check if any red or orange lights are on its front panel. If no lights are present, you will likely need to replace the power supply unit (PSU).
  2. Your TV may have been damaged due to water or dust. In this case, you would want to fix the problem quickly to avoid any further issues.
  3. Also, check to see if the volume is on and set correctly.
  4. If the problem still exists, you must contact the Samsung Service Center.

6. Samsung TV Volume going Too High

If the TV volume is too loud or your Samsung TV volume is going too high, you can do a few things.

  • You could adjust the volume of your TV manually, which might be time-consuming and inconvenient.
  • You could search for the specific Samsung TV model’s user manual and follow its instructions on adjusting the volume.
  • Or you can use a third-party app like SimpleTune to automatically fix any problems with your Samsung TV volume.
  • Turn off the TV and back on if the volume persists through the power cycle.
  • Try unplugging all speakers from the TV so the volume will decrease to 0 dB.
  • Ensure all cables are plugged in tightly and not loose or disconnected from the wall outlet.

7. My Samsung TV Volume Keeps Muting

The Samsung TV Volume Keeps Muting is another common issue. When the volume suddenly turns off, it might be because of a software glitch.

Before taking your TV to the service center, try to troubleshoot this first by following these steps:

Samsung TV Volume Stuck
  1. Check if the sound is muted on your device or not. Sign in to your TV and open up its settings menu. You can find out which device plays sounds on the TV speakers. If it’s not one of those devices, then it means there’s always something playing sounds on the TV speakers, and that’s why they’re turning off automatically.
  2. Ensure your cable or satellite box isn’t turned off when you want to watch something on Netflix or Hulu Plus.
  3. Also, ensure that the Samsung TV volume is not muted from the power button on the remote control.
  4. Check if you have any speakers plugged in. If so, unplug them and see if the problem persists.
  5. Check if any external speakers are connected through the line on your TV’s back panel that may cause a feedback loop that mutes the volume.

The Samsung TV Volume Keeps Muting, which is an issue that has been plaguing many Samsung Smart TVs.

This issue has several other symptoms, such as audio distortion, volume not working, etc.

If the problem persists, you must take your TV to the Samsung Service Center.

8. TV Volume Display Not Showing

This problem is often caused by an Electrolytic Capacitor (E-Cap). If this capacitor is defective, your television won’t show the volume level.

The E-Cap regulates the flow of electricity to other components in your TV. It’s typically located on the circuit board behind the power supply.

The capacitor is a charged device that saves electrical energy when you need it the most, such as when you are watching a movie with Dolby Digital surround sound.

When a voltage drops in the circuit, the E-Cap releases and discharges electricity to make up for it.

If this doesn’t fix your issue, you must replace this component.

To replace it, please ensure the new component is compatible with your current setup.

9. My Samsung TV Volume Won’t Mute

If your Samsung TV volume won’t mute when you press the button on your remote control, try these solutions:

  • Ensure that you are pressing the button for at least 3 seconds.
  • Replace the batteries in your remote control and try again.
  • Check if something is blocking infrared signals from reaching your remote control, and try again.
  • Try another power outlet that is near your Samsung TV.

How to Adjust Volume on Samsung TV Without Remote?


If you’ve recently purchased a Samsung TV, you might be wondering how to adjust the volume on the TV without a remote control.

Luckily, there is a simple way to adjust without a remote.

What is needed to do this?

  • A Samsung TV with Smart Hub installed.
  • One of the built-in microphones on your TV (most TVs have one).
  • A laptop or PC with Smart Hub installed (PCs can also have one built-in microphone).

You can also try out the following:

  • Press the mute button in front of the TV and hold it for a few seconds until you hear a double beep sound. Release the mute button when you hear that sound, and your TV’s volume will go up or down by one level, depending on your preference.
  • Find the volume button on either side of the TV, near where you would usually place your remote control, and press that button to increase or decrease your volume levels accordingly.


It is a common problem for many people to experience Volume issues with their Samsung TVs.

Sometimes, the volume does not work, while sometimes, the sound is distorted or doesn’t work at all.

Samsung has provided some troubleshooting steps for their TV users to try and fix Samsung TV volume stuck issues.

To fix volume issues, first, make sure a connection exists between the TV’s optical cable and receiver with a different device, such as an amplifier or another Samsung TV.

If that doesn’t work, swap HDMI cables between the devices until you find one that works properly.

Steven Settles Author

Steven Settles is an ISCET-certified master in appliance repair. He has aced the National Appliance Service Technician Certification Exam, showcasing his exceptional diagnostic and repair skills. With an in-depth understanding of the latest repair technologies and a keen eye on evolving industry standards, Steven is a go-to expert for any appliance issue.

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