Samsung Washing Machine Problems and Troubleshooting

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Many homeowners prefer Samsung because of its good reputation for making high quality and long lasting appliances. But their modern washers are not well regarded by a number of consumers.

So, things can go wrong if you are not aware of the Samsung washing machine problems and how to troubleshoot them.

Continue reading this guide to learn about the issues with Samsung washers.

List of 5 Samsung Washing Machine Problems

Samsung Washing Machine Problems

Below are the most common Samsung washer problems and troubleshooting solutions. However, most of the issues have been found in front load Samsung washing machines.

You can resolve some issues with minor adjustments, but you should hire a qualified repair person to help you if you are unsure of the problem.

1. Samsung Washer Trips The Electrical Circuit

Samsung front load washers have been recalled due to the risk of tripping a household electrical circuit.

The main reason was the internal water leakage in the machine. If water spills on the washer’s electrical connections, it might cause the circuit board to burn, posing a fire hazard in your home.

Samsung received various complaints on this issue, but luckily no injuries or deaths are reported.

What to do in this situation?

If this is the case, you must immediately unplug your washer from the electrical outlet until you receive a Ground Fault Circuit Interrupt (GFCI) breaker from Samsung.

The new ground fault circuit interrupt breaker will prevent potential fire hazards to consumers.

According to Samsung, only two washer models, WF306BHW and WF316, have an electrical circuit problem. However, many consumers have reported the same issues in other Samsung front load washers as well.

2. Washer is not spinning

Your washing machine’s spin performance may not be as good as it should be for several reasons. The machine has sensors that detect a problem and automatically slow or stop the spin cycle.

Suspension wear, drain pump failure, faulty door lock, drum nut loosening, and maybe a broken plastic bracket at the back of the machine can all influence the spinning cycle.

The solution:

Before calling a technician, you must detect the problem by yourself. To check this, you need to run a spin cycle with no load and no detergent.

Once the cycle begins, keep an eye on the drum as initially the machine fills the water, and look carefully through the door to see if the drum is spinning. It is normal for the machine to stop and start several times during the rotation.

Then, try out putting small and large loads to detect the spin cycle. Some Samsung washers operate well on large loads and require more water during the spin cycle to compensate for the small loads.

If the drum still does not rotate during the wash cycles, it is a major issue requiring a technician’s services.

Check out the video guide for better understanding:

3. Washer Leaking Water

Water leakage is another prevalent issue reported by homeowners. During the wash cycle, it frequently leaks, and there could be several reasons for this.

How to check and fix water leakage?

In this case, double check that the door is properly closed and make sure the hose connections are fully tight. Also, check the drain hose connection to the drainage system as it often causes leakage in the washer.

Using too much or wrong detergent, which causes excess foaming, might also lead to leaks. So, reduce the detergent quantity or try another detergent brand to detect the real problem.

If your machine uses too much water during the wash cycle, it can also cause a leak in the machine’s inner lines. So, try to lower down the water level to avoid puncturing the drain pipes. 

4. The Detergent Remains in the Dispenser After the Wash Cycle

This problem occurs when there is insufficient water pressure to wash the detergent thoroughly. If you are using old detergent in the machine, it can also cause blockage in the dispenser.

So, you may need a proper cleaning of the detergent drawer.

How to clean the detergent drawer in Samsung Washing Machine?

Check out the following steps of cleaning the detergent drawer in the Samsung washers.

  1. Firstly, open the detergent drawer.
  2. There will be a release lever (A) on the inside of the drawer; press it
  3. Pull out the detergent drawer at the same time you press it.
  4. After that, remove the liquid detergent guide (optional) and the softener division from the drawer.
  5. Now, all parts should be washed under running water.
  6. Clean the blockage in the detergent drawer with an old toothbrush.
  7. Now, firmly push the liquid detergent guide and the softener division into the detergent drawer.
  8. Finally, push the detergent drawer back where it belongs.

5. Washer Not Starting

This is a common problem with front load washers, and there could be several reasons for it.

How to troubleshoot and resolve it?

Make sure your washer is plugged in, and the door is firmly closed. Also, double check that the water faucets are turned on.

If these don’t work, the problem could be a blown a fuse. So, you might need to reset the electrical circuit breaker to start the machine.

If the problem persists, you should seek help from a technician.


Samsung Washing Machine Error Codes

Using the automated washer to make your laundry easier is highly convenient. But, the error codes that appear on your screen might be frustrating to solve.

If you have Indesit washing machine then check their error codes from here: Indesit Washing Machine Problems and Troubleshooting

These error codes indicate that your washers have a problem that you must fix. However, it can be a hectic task if you don’t know the meaning of these error codes.

Here are the most common Samsung refrigerator error codes.

1. E1 or 4E

It indicated an input error on the washing machine, which suggests the machine is having problems filling with water.

So, the first thing to check is for a blocked, kinked, or trapped hose. After that, inspect the machine’s inlet valves.

2. E2 or 5E

This is an output error if your machine displays the E2 or 5E error codes. It indicates that the machine is unable to empty correctly.

So, the first thing you should do is inspect the filter for any sediment that may have stuck inside.

3. DE

This is a door error if the machine displays the DE. It indicates that the door is unable to close properly.

Check to see if the door is properly closed, and if the problem persists, you need to check the door lock itself.

4. E7

E7 error code is related to the pressure switch. So, look for any clogs or cracks in the hose and how it links to the pressure switch. Inspect the pressure switch as well.

5. EB or BE

It is a motor control circuit fault if you notice this error code on the display screen.

This is usually due to a problem with the control board. If the problem persists, look at the motor and its connections.

6. HE1 or CE

It is about a temperature overheat, which suggests the temperature sensor is not producing accurate readings, or the control board is not working properly. It causes the machine to overheat all of the time.

7. E4 or UE

This error code is imbalanced. It indicates that the machine failed to balance the load during a cycle. So, before you start the drum on a spin cycle, ensure the load items are similarly weighted. Otherwise, it will stop spinning.

Also check: Bosch Washer Problems & Troubleshooting

Frequently Asked Questions

How long does a Samsung washer last?

On average, a Samsung Washer can last around 10 years. After that, the washers begin to malfunction, potentially resulting in high repair costs. However, the lifespan of your washer is mostly determined by how well you maintain it.

How do I reset my Samsung washing machine?

Some models have a reset button on the machine. However, if your model doesn’t have it, you can simply unplug your washer from the power for at least 5 minutes. After that, power it up again. The machine will be reset.

Final Words:

In this guide, we have disclosed the 5 Samsung washing machine problems to help you fix them. If you cannot detect the problem, stop experimenting and immediately contact Samsung customer support to provide you a technician.

We have also explained the most common error codes with their possible solution. These codes can make you frustrated if you are not aware of their meanings.

However, if you are planning to buy a new washer, make sure to avoid all the worst washing machine brands in 2021.

16 thoughts on “Samsung Washing Machine Problems and Troubleshooting”

  1. Good day

    My washing machine seems to have one or the other build up that results in stuff being full of spots and totally spoiled or all tracksuit pants etc. is full of fluff it is making me crazy. I am washing my filter regularly , please can you tell me what else I can do??

    Reply
    • Hi Andri

      I hope you are doing great

      Run an empty, regular, hot cycle without detergent or vinegar one more time. Add 1/2 cup baking soda to the drum if desired to help clean away buildup from the first cycle. Wipe out the interior of the drum with a microfiber towel when the cycle is finished to eliminate any leftover residue.

      Reply
    • Hi Valerie

      It’s possible that something is stuck within the drain pump. Remove all the water from the drain hoses. Now,¬†Unplug the unit and then re-plug it to open the door. The door cannot be opened until the washing machine has completely drained the water.

      Reply
    • Hi Douglas

      Sometimes, due to a malfunction with the washing machine, you might find that the rubber seal is torn. In this case, you can try to repair it yourself.
      Troubleshooting:
      – Unplug the appliance from the wall outlet and let it cool for a few minutes.
      – Remove the rubber seal from the inside of the drum unit and inspect it for tears/holes/rip in it.
      – If there is a tear or hole in your seal, then you can use a patch of rubber or silicone adhesive tape to hold it in place while drying out the product.

      If you own a brand new washing machine, then you may have noticed that it makes a lot of noise when it spins. Luckily, there are some troubleshooting steps that will help you get rid of this problem.
      When the washing machine is not spinning properly, it can cause an annoying noise and might not be able to finish a load of laundry. If the noise is coming from the motor, then it’s often an easy fix that can be done at home. Some common sources of this sound are broken belts, clogged drains, and worn-out bearings.

      Reply
    • Hi Debbie,
      I hope you are doing good today!

      This appears to be a problem with the washer’s tub balance sensor. The most common cause of this error code is that there is something blocking the sensor or it has been damaged.
      The first thing you will want to do is check the sensor on the back of the tub for any obstructions or damage. If there are no obstructions or damage, you will want to make sure that your machine has enough water in it before proceeding with any further troubleshooting.
      If you find anything blocking the sensor, clean it off and if needed replace it with a new one. If there is not an obstruction, then you will need to reset your machine by turning it off and then on again. Once your machine completes its power cycle, check the sensor again to see if there are any obstructions.

      Reply
  2. My machine is stopping at 11 minutes remaining and not moving.I have to stop machine then put in to a spin cycle.this has happened the last twice i have used it.

    Reply
    • Hi Christine,

      Well, it could be a number of things.

      First of all, the water may not have reached the right temperature for your program. A common problem is that people forget to set their washing machine temperature before they start loading clothes and fabric conditioners.

      Secondly, your machine may not have enough water in it. If you inserted a load of laundry with no detergent or fabric conditioner and there wasn’t enough water to cover the clothes and fabric conditioner, then this would cause your washing machine to stop working properly and spin at half-speed until it runs out of energy and stops completely.

      Reply
  3. Samsung washer was in storage for 1yr. Just reinstalled. Ran without any issue but a gritty sediment was on bottom of drum as well as on clothes. Did 3 loads same problem. Cleaned bottom of washer drum after each load

    Reply
  4. My washer wont move past the weight sensing in a cycle. It doesn’t do it correctly. Its supposed to tumble slowly one way then the other but mine seems to do it one way fast then the other, but won’t move past doing that.

    Reply
    • Hi Kyrstin,

      This could be because of the following possible reasons:

      -The clothes are too light

      -The water level is too high

      -Clothes are on top of the membrane

      -Clothes are on top of the front or back wisker bar

      -The load is too small

      Reply
  5. Hi,
    I noticed greesy material after I run a wash cycle. I run the self clean still the same problem. Machine is less than 2 years old. Please advise.

    Reply
    • Hi Sam,

      I hope you are doing great!
      If you notice that your clothes are coming out of the wash with greasy stains, it may be because you are using too much detergent. This is especially true when the detergent is not designed to release in cold water.

      This can happen if you use a high-concentrated detergent or if you don’t put enough in. Grease stains can also happen if you do not use enough water or if you wash clothes that are already covered with oil like food or cooking grease.

      We recommend adding 1/4 cup of white vinegar to your washing machine with every load of laundry, this will help dissolve any oils on your clothes and prevent the problem from happening again.

      Reply

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