Samsung Washing Machine Problems and Troubleshooting

Many homeowners prefer Samsung because of its good reputation for making high-quality and long-lasting appliances. But their modern washers are not well regarded by a number of consumers.

So, things can go wrong if you are not aware of the Samsung washing machine problems and how to troubleshoot them.

The most common Samsung washing machine problems are spinning issues, drain pump failure, water leakage, faulty door lock, and washer not starting at all.

We will look at all of these problems as well as guide you on how to fix the most common Samsung refrigerator error codes.

List of 5 Samsung Washing Machine Problems

Samsung Washing Machine Problems

Related:

Below are the most common Samsung washer problems and troubleshooting solutions. However, most of the issues have been found in front load Samsung washing machines.

You can resolve some issues with minor adjustments, but you should hire a qualified repair person to help you if you are unsure of the problem.

1. Samsung Washer Trips The Electrical Circuit

Samsung front load washers have been recalled due to the risk of tripping a household electrical circuit.

The main reason was the internal water leakage in the machine. If water spills on the washer’s electrical connections, it might cause the circuit board to burn, posing a fire hazard in your home.

Samsung received various complaints on this issue, but luckily no injuries or deaths are reported.

Solution

If this is the case, you must immediately unplug your washer from the electrical outlet until you receive a Ground Fault Circuit Interrupt (GFCI) breaker from Samsung.

The new ground fault circuit interrupt breaker will prevent potential fire hazards to consumers.

According to Samsung, only two washer models, WF306BHW and WF316, have an electrical circuit problem. However, many consumers have reported the same issues in other Samsung front load washers as well.

2. Washer is not spinning

Your washing machine’s spin performance may not be as good as it should be for several reasons. The machine has sensors that detect a problem and automatically slow or stop the spin cycle.

Suspension wear, drain pump failure, faulty door lock, drum nut loosening, and maybe a broken plastic bracket at the back of the machine can all influence the spinning cycle.

The solution:

Before calling a technician, you must detect the problem by yourself. To check this:

  • You need to run a spin cycle with no load and no detergent.
  • Once the cycle begins, keep an eye on the drum as initially the machine fills the water, and look carefully through the door to see if the drum is spinning. It is normal for the machine to stop and start several times during the rotation.
  • Then, try out putting small and large loads to detect the spin cycle. Some Samsung washers operate well on large loads and require more water during the spin cycle to compensate for the small loads.
  • If the drum still does not rotate during the wash cycles, it is a major issue requiring a technician’s services.

Here is our complete guide on washing Machine Not Spinning.

Check out the video guide for better understanding:

3. Washer Leaking Water

Water leakage is another prevalent issue reported by homeowners. During the wash cycle, it frequently leaks, and there could be several reasons for this.

How to check and fix water leakage?

In this case, double-check that the door is properly closed and make sure the hose connections are fully tight. Also, check the drain hose connection to the drainage system as it often causes leakage in the washer.

Using too much or wrong detergent, which causes excess foaming, might also lead to leaks. So, reduce the detergent quantity or try another detergent brand to detect the real problem.

If your washing machine uses too much water during the wash cycle, it can also cause a leak in the machine’s inner lines. So, try to lower down the water level to avoid puncturing the drain pipes. 

4. The Detergent Remains in the Dispenser After the Wash Cycle

This problem occurs when there is insufficient water pressure to wash the detergent thoroughly. If you are using old detergent in the machine, it can also cause blockage in the dispenser.

So, you may need a proper cleaning of the detergent drawer.

How to clean the detergent drawer in Samsung Washing Machine?

Check out the following steps of cleaning the detergent drawer in the Samsung washers.

  • Firstly, open the detergent drawer.
  • There will be a release lever (A) on the inside of the drawer; press it
  • Pull out the detergent drawer at the same time you press it.
  • After that, remove the liquid detergent guide (optional) and the softener division from the drawer.
  • Now, all parts should be washed under running water.
  • Clean the blockage in the detergent drawer with an old toothbrush.
  • Now, firmly push the liquid detergent guide and the softener division into the detergent drawer.
  • Finally, push the detergent drawer back where it belongs.

5. Washer Not Starting

This is a common problem with front load washers, and there could be several reasons for it.

How can you troubleshoot and resolve it?

Make sure your washer is plugged in, and the door is firmly closed. Also, double-check that the water faucets are turned on.

If these don’t work, the problem could be a blown fuse. So, you might need to reset the electrical circuit breaker to start the machine.

If the problem persists, you should seek help from a technician.

Samsung Washing Machine Error Codes

Using the automated washer to make your laundry easier is highly convenient. But, the error codes that appear on your screen might be frustrating to solve.

These error codes indicate that your washers have a problem that you must fix. However, it can be a hectic task if you don’t know the meaning of these error codes.

Here are the most common Samsung refrigerator error codes.

1. E1 or 4E

It indicated an input error on the washing machine, which suggests the washer is having problems filling with water.

So, the first thing to check is for a blocked, kinked, or trapped hose. After that, inspect the machine’s inlet valves.

2. E2 or 5E

This is an output error if your machine displays the E2 or 5E error codes. It indicates that the machine is unable to empty correctly.

So, the first thing you should do is inspect the filter for any sediment that may have stuck inside.

3. DE

This is a door error if the machine displays the DE. It indicates that the door is unable to close properly.

Check to see if the door is properly closed, and if the problem persists, you need to check the door lock itself.

4. E7

E7 error code is related to the pressure switch. So, look for any clogs or cracks in the hose and how it links to the pressure switch. Inspect the pressure switch as well.

5. EB or BE

It is a motor control circuit fault if you notice this error code on the display screen.

This is usually due to a problem with the control board. If the problem persists, look at the motor and its connections.

6. HE1 or CE

It is about temperature overheating, which suggests the temperature sensor is not producing accurate readings, or the control board is not working properly. It causes the machine to overheat all of the time.

7. E4 or UE

This error code tells the washing machine is imbalanced.

It indicates that the machine failed to balance the load during a cycle. So, before you start the drum on a spin cycle, ensure the load items are similarly weighted. Otherwise, it will stop spinning.

In case you are planning to buy a new washer, here is our expert Samsung Washing Machine Review.

Frequently Asked Questions

How long does a Samsung washer last?

On average, a Samsung Washer can last around 10 years. After that, the washers begin to malfunction, potentially resulting in high repair costs. However, the lifespan of your washer is mostly determined by how well you maintain it.

How do I reset my Samsung washing machine?

Some models have a reset button on the machine. However, if your model doesn’t have it, you can simply unplug your washer from the power for at least 5 minutes. After that, power it up again. The machine will be reset.

Final Words:

In this guide, we have disclosed the 5 Samsung washing machine problems to help you fix them. If you cannot detect the problem, stop experimenting and immediately contact Samsung customer support to provide you with a technician.

We have also explained the most common error codes with their possible solution. These codes can make you frustrated if you are not aware of their meanings.

51 thoughts on “Samsung Washing Machine Problems and Troubleshooting”

  1. Good day

    My washing machine seems to have one or the other build up that results in stuff being full of spots and totally spoiled or all tracksuit pants etc. is full of fluff it is making me crazy. I am washing my filter regularly , please can you tell me what else I can do??

    Reply
    • Hi Andri

      I hope you are doing great

      Run an empty, regular, hot cycle without detergent or vinegar one more time. Add 1/2 cup baking soda to the drum if desired to help clean away buildup from the first cycle. Wipe out the interior of the drum with a microfiber towel when the cycle is finished to eliminate any leftover residue.

      Reply
    • Hi Valerie

      It’s possible that something is stuck within the drain pump. Remove all the water from the drain hoses. Now, Unplug the unit and then re-plug it to open the door. The door cannot be opened until the washing machine has completely drained the water.

      Reply
    • Hi Douglas

      Sometimes, due to a malfunction with the washing machine, you might find that the rubber seal is torn. In this case, you can try to repair it yourself.
      Troubleshooting:
      – Unplug the appliance from the wall outlet and let it cool for a few minutes.
      – Remove the rubber seal from the inside of the drum unit and inspect it for tears/holes/rip in it.
      – If there is a tear or hole in your seal, then you can use a patch of rubber or silicone adhesive tape to hold it in place while drying out the product.

      If you own a brand new washing machine, then you may have noticed that it makes a lot of noise when it spins. Luckily, there are some troubleshooting steps that will help you get rid of this problem.
      When the washing machine is not spinning properly, it can cause an annoying noise and might not be able to finish a load of laundry. If the noise is coming from the motor, then it’s often an easy fix that can be done at home. Some common sources of this sound are broken belts, clogged drains, and worn-out bearings.

      Reply
    • Hi Debbie,
      I hope you are doing good today!

      This appears to be a problem with the washer’s tub balance sensor. The most common cause of this error code is that there is something blocking the sensor or it has been damaged.
      The first thing you will want to do is check the sensor on the back of the tub for any obstructions or damage. If there are no obstructions or damage, you will want to make sure that your machine has enough water in it before proceeding with any further troubleshooting.
      If you find anything blocking the sensor, clean it off and if needed replace it with a new one. If there is not an obstruction, then you will need to reset your machine by turning it off and then on again. Once your machine completes its power cycle, check the sensor again to see if there are any obstructions.

      Reply
  2. My machine is stopping at 11 minutes remaining and not moving.I have to stop machine then put in to a spin cycle.this has happened the last twice i have used it.

    Reply
    • Hi Christine,

      Well, it could be a number of things.

      First of all, the water may not have reached the right temperature for your program. A common problem is that people forget to set their washing machine temperature before they start loading clothes and fabric conditioners.

      Secondly, your machine may not have enough water in it. If you inserted a load of laundry with no detergent or fabric conditioner and there wasn’t enough water to cover the clothes and fabric conditioner, then this would cause your washing machine to stop working properly and spin at half-speed until it runs out of energy and stops completely.

      Reply
  3. Samsung washer was in storage for 1yr. Just reinstalled. Ran without any issue but a gritty sediment was on bottom of drum as well as on clothes. Did 3 loads same problem. Cleaned bottom of washer drum after each load

    Reply
  4. My washer wont move past the weight sensing in a cycle. It doesn’t do it correctly. Its supposed to tumble slowly one way then the other but mine seems to do it one way fast then the other, but won’t move past doing that.

    Reply
    • Hi Kyrstin,

      This could be because of the following possible reasons:

      -The clothes are too light

      -The water level is too high

      -Clothes are on top of the membrane

      -Clothes are on top of the front or back wisker bar

      -The load is too small

      Reply
  5. Hi,
    I noticed greesy material after I run a wash cycle. I run the self clean still the same problem. Machine is less than 2 years old. Please advise.

    Reply
    • Hi Sam,

      I hope you are doing great!
      If you notice that your clothes are coming out of the wash with greasy stains, it may be because you are using too much detergent. This is especially true when the detergent is not designed to release in cold water.

      This can happen if you use a high-concentrated detergent or if you don’t put enough in. Grease stains can also happen if you do not use enough water or if you wash clothes that are already covered with oil like food or cooking grease.

      We recommend adding 1/4 cup of white vinegar to your washing machine with every load of laundry, this will help dissolve any oils on your clothes and prevent the problem from happening again.

      Reply
    • Hi Philip,

      When a washing machine makes a loud banging noise near the end of the cycle, it may be due to a build-up of dirt on the rubber seal on the door. This can be solved by vacuuming and wiping down the seal with soapy water and a soft cloth.

      The noise could also be caused by an excessive accumulation of detergent or fabric softener in the drum where clothing is washed. If this is the case, then cleaning out either or both should solve this issue.

      Reply
  6. Hi my 6.5 kg top loader fills with water and the motor sounds like it’s washing but there is no movement the tub stays still on all cycles it will empty too soon makes no difference ( tks for your very useful site)

    Reply
    • Hi JAN,

      If the clothes are not moving at all, the washer is either unbalanced or empty. If you have a balance problem, try to redistribute the load. If the tub is empty, fill it with water and start a new load.

      Reply
  7. Hi. My Samsung Washing Machine P803J 800 is now taking 1 hour to complete the Quick Wash (35 minute) Cycle. What could be the problem.

    It was stopping at the 16 minute point and had to be switched off and then on again and put onto the rinse cycle to finish the load. The agent replaced the drain pump to rectify this problem. Now it takes 1 hour for the Quick Wash.

    Please advise.

    Reply
    • Hi Alan,

      It is likely that the reason why your Samsung Washing Machine P803J 800 has started taking 1 hour to complete the Quick Wash (35 minute) Cycle is because of a faulty electronic timer. This timer can be replaced by qualified technicians at your local electronics store. It is not very expensive and will only take about 10 minutes to replace it.

      Reply
  8. Many thanks. Would this also account for the machine stalling at the 16 minute point and having to be switched off and then on again and put onto the rinse cycle to finish the load

    Reply
  9. My Samsung washing machine is leaking underneath near the front, I cleaned the filter which was bad but it is still leaking, seems to be when it drains near end of cycle

    Reply
    • Hi Amy,

      I hope you are doing great!

      There are two things you need to check when your washing machine starts leaking: the filter and the water level in the machine.

      When you clean the filter, make sure that it has been cleaned thoroughly so it is not clogged with dirt and debris. Make sure that you clean all of the filters in your washing machine per the manufacturer’s instructions each time you do laundry.

      Next, check to see if someone has set the water level too high, and if this is happening, turn it down (you can test it by adding a few inches of water). If someone did not set up this setting properly or if there was a power outage during use, then readjusting this setting may resolve

      Reply
  10. Hi Steven

    Thank you in advance for your assistance!

    My washing machine is only a few months old. Very quickly it started to make a racket when spinning which worried me.

    Now the machine stops part way through a wash cycle and is noticeably slower than it was at first. It now pauses and will not spin in a wash cycle and when I stop it and attempt the drain and spin cycle it pauses there too.

    I replaced my old washing machine because as a single (full time working parent) I can’t afford to pay for a repair person. The irony is that much less than a year later I am facing a similar position with a new Samsung.

    I have tried draining the machine but this is tricky due the low positioning of the tube and I’m not sure that it’s effective.

    I’ve tried ringing Currys, who I bought the machine from, and I got passed round so many messages that all ended in a dead end that I will never use them again. I feel that I have been taken for a mug by the supplier and the manufacturer. This is shameful for a machine costing over £400 that is FAR more than I can afford over several months. I will NEVER TRUST SAMSUNG AGAIN!

    Reply
    • Hi David,

      Samsung washers have a filter that catches water before it goes into your washing machine. The filter can clog and result in an error message with no water intake. Follow these steps to reset your Samsung washer:

      1. Make sure the washer is turned on.

      2. Open the door to the washer to remove the front panel.

      3. Carefully remove the filter (do not force it out) and install the new filter in the washer. If you cannot reach the filter, contact an authorized Samsung repair center.

      4. Replace the filter with the filter insert in the same location as before. Close the door and turn on the washer.

      5. Wait for a few minutes and make sure the machine is draining properly. 

      Reply
  11. My new WA50T5300AC top load Samsung washer does not fill water to top of clothes in NORMAL cycle. Of course, you can’t adjust fill level in Normal cycle:(. We have calibrated washer more than once. Any solutions?
    Thanks,
    Steve

    Reply
    • Hi Steve K.

      I hope you are doing great!
      This can happen for a variety of reasons, but it is often the result of the user setting their water temp too low. Other possible causes may be an obstruction in the hose or dryer venting, a clogged filter screen, or the pump impeller being worn out.

      Reply
  12. Have a WF42H5200AP/A2 front load washer. When it hits the 9 minute mark (beginning of the spin cycle) the pump runs for a bit and then the machine shuts off, turns back on and the pump runs again. It will do this several times and then will start the cycle or I will stop it manually. I cleaned out the filter, ran the self clean cycle (it got stuck at the spin cycle) and checked for error codes (none). It seems if I leave it off for 10 – 20 minutes it will go. Any ideas?

    Reply
  13. Hi
    My Samsung washing machine has developed a knocking noise when the drum turns. It does disappear when the spin gets up to speed. It is not anything in the drum hitting the window.
    Any thoughts?
    Thanks
    Steve M

    Reply
    • Hi Steve,

      I hope you are doing great!

      I’m not sure if this is a long-term issue or not, but it doesn’t seem to be a problem. The noise is not constant and does disappear when the spin gets up to speed. The noise might be coming out of a broken bearing or your machine needs service, contact Samsung immediately for service.

      Reply
  14. Hi
    This morning my J4 washing machine seems to be ‘stuck’ on quick 15 min wash. I turn the dial, but it stays on 15 mins.
    Help!

    Reply
    • Hello Leanne,

      I hope you are doing well!
      The washer may be stuck in an endless cycle. Unplug the washer, wait for 30 seconds, and plug it back in. If the washer is still stuck, try resetting the timer to off by holding down any of the buttons on the control panel. Then re-set it to your desired wash time.

      If the washer is not shifting to another cycle, then there may be an issue with the water not reaching temperature.

      Reply
  15. Hope all is well! I have hit an all time frustration with my washer. It will not fill with water or spin. I have cleaned out the screens from the hoses going to the machine. Also cleaned the filter. I have replaced the hot & cold water intake valves and the pressure level switch. There are no error codes on the display. The mashing wants to run, it’s going through the correct sequence but no water is filling causing to not to spin. Please help!!!

    Reply
    • Hello Jamies,

      I hope you are doing great!
      Since you’ve already attempted to solve the water filling issue on your own, I’d recommend having it looked at by a skilled repair person. Because this is a significant problem, I don’t want you to do any further tests that will complicate matters.

      Reply
    • Hi Jamie – I am just curious if you every got your washer looked it. Mine is doing something almost similar. However, mine will occasionally spin.

      Reply
  16. Hi
    Washer wont fill with water.It just keeps pumping out.
    Can’t
    find any one to look at it this time of year .Hope you can help.
    model no WA 65F5S2
    Thanks
    Cheryllea

    Reply
    • Hi Cheryllea,

      I hope you are doing fine!
      This probably means that the float valve in your washer isn’t working properly. A broken float valve will cause the washer to keep pumping out water until the level gets low enough to allow the float to activate the water shutoff. In such cases, you should immediately replace the float valve, or else, the washer might flood or drain itself completely.

      Reply
  17. Hi.
    I have Samsung Wf42H5000AW. I have error codes 4E, DE, 3E2. Appears the door is locking. I can hear it click and the red lock indicator lights up. I’m assuming that indicates it’s locked. Then it fills with water and it appears the motor attempts to spin by moving ever so slightly. Then after approximately 15 minutes drains. Do you have any ideas? Thanks very much. Have a great day.

    Reply
    • Hello Christi,

      It could be a broken belt or a broken pulley, or a faulty motor. In such cases, it’s recommended to call a washing machine repair company to check for the problem.

      Reply
  18. When I go to use My new Samsung front load washing machine it is filled up with water in the drum. The drain hose is inserted into a stationary drain.

    Reply
  19. Hello,
    My Samsung front load works wonderful except in the last 30 days, the Normal cycle no longer fills with water. All other cycles work perfectly fine on all water temps. When normal is chosen, it starts and rotates but no water – no matter the temp chosen. Thanks in advance.

    Reply
  20. My Samsung front load washer WF45H6300AG/A2 keeps stopping during the wash cycle unlocks showing an error code 8E. I jiggle the tub and it will start again. Not sure why jiggling the tub works but it does. Sometimes it take 3 times to start again. I have loved my washer and hope it can be repaired.
    Thank you!

    Reply
  21. Was trying to read through these to see if my issue was the same as anyone else. But I have a front load Samsung 4 years old. When you put it on normal wash (59 minute time) it will run through the wash cycle to about (42 min) then it will stop doing anything . Wont continue on to the Rinse cycle. Appliance place wanted to replace control board on back. but he said if it didn’t work and i should replace (LOL) he came out today and the board he got didnt work at all ( was faulty) so I looked it up and looks simple to install. Do you think that’s the route i should go or would there be something else i should try.

    Reply

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